How do I return an item?

My prescription has changed/I ordered the wrong lenses

Any unopened or unmarked boxes are free for return to: 

FREEPOST LENSTORE  
Unit A, Gresham Way  
London  
SW19 8ED 

Please also insert a note inside the parcel listing: 

  • Your order number 
  • Your name 
  • Any other useful information regarding your return request 

When possible, please return your items in the original packaging. If the original box is no longer available, using sturdy packing to prevent any damage during the return process is recommended. Unfortunately, we’ve noticed bubble envelopes just aren’t durable enough.  

Products damaged due to unsuitable packaging may not be accepted for return. 

Returns may take up to 15 working days for arrival and processing. Once received, our team will send a confirmation to your Lenstore account email. 

Was this article helpful?
1 out of 1 found this helpful
Return to top