Due to our fast dispatch times—the best way to amend or cancel an order is to contact our Customer Service team through Live Chat
Alternatively, you can also reach us via phone or email with the following subjet line: Urgent Cancellation Request and your recent order number.
Our phone line: 0800 010 6865
Our support email address: customerservices@lenstore.co.uk
Please note that, if the request is received out of working hours and the order is eventually dispatched, we would not be able to cancel it, but we'll always be happy to exchange it or process a refund if you kindly return it with the original boxes unopened and unmarked. For more information about our returns policy or to create your return label, please click here.
For your reference, these are our contact hours (UK time):
Live Chat/Email: Monday to Friday, 8am - 8pm; Saturday, 8am - 5pm
Phone: Monday to Friday, 8am - 5pm
If you are happy with the information provided in this article and you click ‘YES’ when prompted "Does this article answer your question?" you won’t be contacted by our support team regarding your enquiry. If you need further assistance, please select the option ‘No, I need help’ and make sure you submit your email address.