How can I change or cancel my order?


If you want to cancel your order and it currently displays as 'Order Being Fulfilled', please reach out to us immediately by clicking here. When contacting us, kindly include "URGENT" and your order reference number in the subject line, ensuring we prioritize your request. You can also call us or Live Chat with us.

For your reference, these are our contact hours (UK time):

Live Chat/Email: Monday to Friday, 8am - 8pm; Saturday, 8am - 5pm
Phone: Monday to Friday, 8am - 5pm


However, if your order status reads ‘Order Dispatched’ or if you've received a dispatch confirmation email, then your parcel is already with the delivery provider, and we're unable to make any alterations. In such cases, you might consider refusing the delivery or returning the order unopened to receive a refund. For more information about our returns policy or to create your return label, please click here. 


Please note that, if the request is received out of working hours and the order is eventually dispatched, we would not be able to cancel it, but we'll always be happy to exchange it or process a refund if you kindly return it with the original boxes unopened and unmarked. 



If you are happy with the information provided in this article and you click ‘YES’ when prompted "Does this article answer your question?" you won’t be contacted by our support team regarding your enquiry. If you need further assistance, please select the option ‘No, I need help’ and make sure you submit your email address.