I’ve received a delayed order email. What should I do?

If you have received this email then some or possibly all of the items from your order are currently not in stock. Despite our best efforts, they have not arrived from the manufacturer within the expected time frame. 
The cause of this delay can vary and may include factors such as equipment breakdowns, malfunctions, material shortages, quality issues, labour shortages, or external factors (adverse weather conditions, changing regulations, or shifts in market demand).

We want to assure you that our team is working diligently to resolve this situation as swiftly as possible.

What you can do:

  • If you're willing to wait for your complete order to be dispatched, there's no need to take any action at this moment. We understand that receiving your items together may be your preference. Be assured that we are committed to fulfilling your order in its entirety. As soon as your order is dispatched, we will promptly send you an email notification with tracking information.

  • If there are specific items from your order that you need sooner while others are still being restocked, we are here to assist you. You have the option to request a partial dispatch. To do so, please contact our customer support team. You can find our contact information here. We will be delighted to help you check the availability of specific items and arrange a partial shipment tailored to your immediate needs.

  • If you wish to know how long we anticipate the delay will be, don't hesitate to get in touch with our customer support team as well. We will speak with the manufacturer to provide you with an estimate of the delay duration and keep you informed about the progress of your order.


We sincerely apologise for any inconvenience this delay may have caused. Your trust in us is invaluable, and we are dedicated to ensuring your shopping experience with Lenstore remains exceptional.

If you are happy with the information provided in this article and you click ‘YES’ when prompted "Does this article answer your question?" you won’t be contacted by our support team regarding your enquiry. If you need further assistance, please select the option ‘No, I need help’ and make sure you submit your email address.