Contacting Lenstore Support


We're here to help with any enquiries you may have.

Our live chat and email are available:

Monday to Friday: 8am - 8pm, Saturday: 8am - 5pm

Our phone lines are open:

Monday to Friday: 8am - 5pm

In order to speed up our response times and provide a fast resolution, please include the following details in your enquiries:

  • Your order number or customer reference: it is a long number with this format 220209-222109-8780
  • Your registered email address
  • A brief description of the topic you need assistance with

Our email is:


If you are happy with the information provided in this article and you click ‘YES’ when prompted "Does this article answer your question?" you won’t be contacted by our support team regarding your enquiry. If you need further assistance, please select the option ‘No, I need help’ and make sure you submit your email address.