I received the wrong item. What should I do?

We’re sorry about that! 

If the items you received don't match the products in your order, we're happy to replace them with the correct ones.

To confirm that you received the wrong items, please send us a clear picture of the items you received that includes the side of the box where the prescription is visible and of the outer packaging from the sealed side to: 


We will do everything we can to replace your items with the correct ones as quickly as possible. 

For additional ways to get in touch, please visit our Contact us page.