I received the wrong item. What should I do?

We truly regret any inconvenience caused!

Firstly, kindly review your order to ensure the items received align with your purchase. If it appears you've accidentally ordered an incorrect item or prescription, we request you not to open the package. Instead, please return it using the instructions provided here.

Should you find the received items don't match your order, please get in touch with us without delay. To assist us in promptly addressing the issue, send a clear photograph of the items you received that includes the side of the box where the prescription is visible and of the outer packaging from the sealed side to:

customerservices@lenstore.co.uk

Rest assured, we're committed to rectifying this swiftly and will prioritize sending you the correct items.

 

If you are happy with the information provided in this article and you click ‘YES’ when prompted "Does this article answer your question?" you won’t be contacted by our support team regarding your enquiry. If you need further assistance, please select the option ‘No, I need help’ and make sure you submit your email address.